What If Companies Graded Their Customers?
Toxic customers can ruin any business. Toxic customers tend to be the complainers, whiners, cheapskates, abusers (physical, mental, and financial), and an emotional drag on a firm’s emotional satisfaction, happiness, and well-being.
At Morris+D’Angelo we frequently evaluate our customers and relationships, there is no obligation for an enterprise to serve all that desire service but, we also seek creative ways to reward good behavior and to further our Customer’s financial success.
Companies like yours and ours can certainly provide negative incentives, that’s easy. ...