I’m finally on my way home to be with my wife and family over the Holidays and I’m looking forward to it. I’ve been on the road traveling it seems this last 2017 Business Quarter almost nonstop.
I often feel like the famed American journalist Charles Kuralt. Kuralt's "On the Road" segments like my travels have had its peaks and valleys. There are vast moments of “discovery” and “amazement” and the accompanying frustration and stress (you can’t have one without the other). Traveling alone I am comforted with patterns and systems. Travelling with my family I am comforted by their companionship, joy, and sharing the good with the ...
It’s All About the Human Touch and how we connect with People
Business is People: the Customer Experience and Keeping Commitments
Sometimes business leadership means making difficult decisions that might seem to marginalize or shirk responsibilities at “World Headquarters” but pay large dividends for all down the road.
Last week, before our Company Retreat and October’s looming tax deadline, I had to leave for an overseas trip to London at the dismay of my fellow colleagues.
We Serve Global Markets: It’s Tough to Be Me Sometimes
In an era of the excess of Features, Baited Rebates, and promises of the “Personal Touch”, are ...