3 results for tag: Customers
Our Customers Believe in What We Believe
Seldom do our Customers hire us because of what we do or how we do it
At Morris+D'Angelo, We look for Customers that fit within our “Why”
At Morris + D’Angelo we pride ourselves on providing Freedom and Liberty for our customers; the ability for you and your families to expand and explore and engage the way they want to engage with limited interference to choose and attain their personal goals.
We also believe that entrepreneurs are the continuing factor to our strong future in the world. Family entrepreneurs are very special because they are often multi-generational. We will cover that in the next article.
Our priorities are ...
Customer Service and Moments of Truth
Moments of Truth
Each customer interaction is a “moment of truth”. And the savings bank of previous good works can be depleted with one poor interaction. One disappointment is all it takes. One gatekeeper that could have used judgment applied to a specific situation. One opportunity to understand that the happy customer tells few and the frustrated customer tells many.
If it isn’t clear by now, I was on the receiving end of a terrible customer experience. What is even worse, this is with my preferred brand. A brand that I have had 2+ decades of great experiences and happiness with. And today – all of that is at risk. It is early ...
CalCPA 2015 Honoree Keynote Address
Note: - This past Thursday, I had the pleasure of sharing a brief commentary during the annual CalCPA Silicon Valley/San Jose Chapter's Honoree and Scholarship Dinner. In attendance were the Past-Presidents of the Chapter (my year was 2002-2003), Several area university scholarship winners (each was very impressive, probably why the Big 4 have already hired them), along with their professors and family. Also in attendance were CalCPA Members that have reached their 40 year mark and hence no longer pay dues (lucky them). Finally, our Chapter awards a Lifetime Achievement Award to one member that has gone above and beyond. Below is my ...